Effective Date: 22-10-24

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. Please read our Refund and Cancellation Policy carefully to understand your rights and options.

1. Cancellation Policy

1.1 Order Cancellation

You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped. To cancel your order, please contact our customer service team at info@divyashopee.com or call us at +91 8128998353. Please provide your order number and details of your request.

1.2 Cancellation After Shipment

If your order has already been shipped, it cannot be canceled. However, you may initiate a return once you receive the item (see the Return Policy section below).

2. Return Policy

2.1 Eligibility for Returns

You may return eligible items within 7 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:

• • Must be unworn, unused, and in the same condition as you received it.
• • Must be in the original packaging, including any tags, boxes, and accessories.
• • Must not be marked as non-returnable (e.g., final sale items).

2.2 Return Process

To initiate a return:

• Contact our customer service team at info@divyashopee.com or +91 8128998353 to request a return authorization.
• Once approved, we will provide you with a return shipping label and instructions for returning your item.

3. Refund Policy

3.1 Refund Process

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

3.2 Non-Refundable Items

The following items are not eligible for refund:

• • Items that have been worn or used.
• • Items returned without original packaging or tags.
• • Gift cards and clearance items marked as non-refundable.

3.3 Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless the return is due to an error on our part (e.g., defective or incorrect item).

4. Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.

5. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact our customer service team:

• Email: info@divyashopee.com
• Phone: +91 8128998353
• Address: Shop No. 6-7, Radhe Apartment, Rander Road, Adajan, Surat.